Ep 046: Why Workers Quit w/ Leighton Healey of KnowHow
Welcome to the Restoration Domination Podcast Episode 046 With your Host, Rico Garcia Jr. In this episode we are joined by Leighton Healey, President and CEO of KnowHow is an extremely user friendly software app that helps restoration companies become process-driven organizations to overcome today’s greatest workforce challenges in as little as four weeks and communicate competence and trust to potential clients. We discussed the book 'Why Workers Quit', based on the largest restoration workforce study ever conducted in the history of the industry. We discussed utilizing the individual needs of different types of workers for increased employment and retention, the need to create a sense of community and a modern live playbook each player in your business learns from to become a growth machine plus so much more!
What We Talk About
- Leighton, KnowHow and the Study
- Most Shocking Aspects of the Study
- Why People Quit
- Did Management Age Factor In?
- Common Denominators of Great Employers
- Importance of Rituals
- Technology, Messaging and Practical Skills
- Becoming an Employer of Choice
- Creating Training and KnowHow’s Specialties
- The Six Mountains
- What to Expect with KnowHow
- Building a Sellable Business with Processes
- When Should You Use KnowHow
- Triggers for KnowHow Use
- How to Find Leighton and KnowHow
Biggest Takeaways
- Your business needs to sense of community, being a part of something bigger and be a good place for women to work to succeed
- You need a solid referral program as almost half of the incoming workforce came from referrals
- Six Mountains: Documentation, Making the Communication Format Match Preferences, Availability in multiple languages, Live Documents for Quick Changes,
- With KnowHow you could have your entire organization systemized in as little as four weeks
Find our Guest
Website: https://www.whyworkersquit.com/
Website:
https://www.tryknowhow.com
Instagram: https://www.instagram.com/tryknowhow/
Facebook: https://www.facebook.com/tryknowhow
Linkedin: https://www.linkedin.com/in/leightonhealey/
Linkedin: https://www.linkedin.com/company/tryknowhow/
Youtube:
https://www.youtube.com/channel/UCu_HqPN-GQhoKiDD4-TxqPw
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Book Recommendations
Why Workers Quit documents the chasm that is growing between managers and workers in the restoration industry, from the mouth of the restorers themselves. With first-of-its-kind data from the largest survey ever conducted on the restoration workforce, it highlights where workers feel they’re being failed, and the path to growth and success amidst The Great Resignation.
By the end of this book, you’ll have a clear, tangible guide to:
- Positioning your company to attract the next generation of workers
- Giving new employees an incredible onboarding experience
- Optimizing employees’ relationship with their manager
- Doubling-down on the unique aspects of the job each worker enjoys the most
- Keeping your best workers around for longer, and turning them into champions for your company
About Your Host
Rico Garcia is a husband and father to two young boys and the host of Restoration Domination as well as the founder of EcoTek Pro and owner of a private marketing firm for contractors, Alpha Media Agency.
About the Show
The Restoration Domination Podcast with your host Rico Garcia. A show sharing information, tactics, business strategies, experiences, for the Restoration industry. Solo shows and interviews with some of the top industry leaders to help your business move up to the next level.
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